UltraPatches has established its presence in both Portland, Oregon and Miami, Florida, reflecting our commitment to serving a wide range of customers across different regions.
UltraPatches has established its presence in both Portland, Oregon and Miami, Florida, reflecting our commitment to serving a wide range of customers across different regions.
Our dedicated team is available from 09:00 to 17:00, Monday through Friday. However, we understand the importance of flexibility; thus, our customer service and production support staff is accessible 24/7 via email to address any queries regarding your order.
The most efficient way to contact us is through email at info@ultrapatches.com. Alternatively, you can reach us at 541-248-8831 or engage with one of our representatives via the online chat feature on our website.
To furnish you with an accurate price quote, we require your artwork or design concept, the desired size of your patches, the quantity, and any additional customizations you'd like.
Once you submit your request through the 'Get a Quote' button, our sales and manufacturing support team promptly calculates your quote, typically sent within 12 hours.
The timeline for placing an order post-quote depends on your artwork's readiness. For pre-prepared artwork files, orders can often be processed on the same day as your quote. Our sales representatives are on hand to guide you through this process..
Absolutely, we offer flexibility in artwork modification. Our team can assist in refining your design to ensure it aligns with your vision.
The shipping time varies based on your product type and chosen turnaround time. You will always receive a tracking number for your order.
The shipping time frame depends on the specifics of your order and your selected shipping option. For urgent needs, please discuss rush shipping possibilities with our customer representative.
Yes, we partner with a Military Mail Forwarding company to ensure secure and reliable delivery to APO locations for our military customers.
Due to the need for shipment receipt confirmation, we typically don't ship to PO Boxes. However, contact our customer service for potential alternatives.
Yes, we ship internationally, with separate charges for overseas shipping. Customers are responsible for any duties and taxes related to importing the goods.
We accept all major credit cards and paypal.
Special payment terms are available for regular customers and large orders. Please reach out to us at corporate@ultrapatches.com for more information.
ACH transfers are available for our corporate clients.
Pricing varies by product, generally depending on factors like quantity, size, backing type, and additional customizations.
While we don't offer refunds due to the bespoke nature of our products, we do provide replacements for any orders with manufacturing defects.
Yes, we replace all products that have manufacturing defects.
Refunds depend on the stage of your order. If at the artwork stage, a full refund is possible. If a sample has been made, we refund after deducting 20% of the total order amount.
Turnaround times vary by product type, ranging from 10 to 20 days after mockup approval, depending on the specific product. Rush orders have different timelines.
Yes, we accommodate rush orders with additional charges.
Our patches are manufactured either in the USA or at our factory in Asia, depending on the product. For USA-made patches, please specify this to your customer representative.
We offer a range of options and upgrades, giving you complete control over the manufacturing process. You'll be kept informed at all stages of your order.
We always provide a detailed mockup, explaining various design aspects based on your selections. Your product is made based on the mockup you approve.
Yes, we provide samples for every product to obtain your approval before proceeding with mass production.